THE PRACTICAL BITS

Questions, answered.

The practical bits, the cake bits and the “but what if I…” bits.

A Teabreak laid out with tea, cake, a tealight and creative project instructions

Joining & your membership

Your box, drinks & treats

Projects & creativity

Being a Hummingbird

Gifts & vouchers

Delivery, account & payments

Still wondering something?

If your question is not here, pop us an email. We are always happy to help.

Email Jenny

Questions, answered.

Joining & your membership

What does a Teabreak cost?

What is included in every monthly Teabreak?

When will my first Teabreak arrive?

When will I be charged again?

What happens if I join after the 25th?

Can I skip, pause or cancel my membership?

Do I need to do anything each month after I’ve joined?

Can I change my drink or treat choice later?

What happens if a payment does not go through?

Your box, drinks & treats

What drinks can I choose?

What treat choices are available?

Can you cater for vegan and gluten-free diets?

Where can I find ingredient and allergen information?

Can I choose chocolate instead of cake?

Do I receive enough for two Teabreaks?

Projects & creativity

Do I need to be crafty?

What sort of projects will I receive?

How long do projects take?

Is everything I need included?

What if I make a mistake or do not finish?

Can I find out next month’s project in advance?

Can I do a Teabreak over more than one sitting?

Do I need Spotify to listen to the playlist?

Being a Hummingbird

What is the Hummingbird Community?

What is included with my first Teabreak?

What are Seasonal Hummingbird Surprises?

How does the 15% shop discount work?

Do Teabreaks expire?

Gifts & vouchers

Can I send a Teabreak as a gift?

Can I gift a membership without it renewing automatically?

Can I add a personal message?

When is an email voucher sent?

Can I send a physical gift straight to the recipient?

Delivery, account & payments

Where do you deliver?

How is my Teabreak sent?

What if I move house or need to change my delivery address?

Can I send boxes to different addresses?

What payment methods do you accept?

What should I do if my box is delayed, damaged or missing?

How do I manage my membership?

Still wondering something?