One-off shop orders
£5.15 standard Royal Mail tracked delivery.
Delivery & Returns
Effective from: 18 August 2026
The useful details, in one place.
Whether you are waiting for a Teabreak, sending one as a gift, or need help with an order, here is how delivery and returns work.
Delivery costs
Orders over £100
Free tracked UK delivery.
Hummingbird Memberships and Gift Memberships
Free tracked UK delivery included.
We currently deliver within the UK only. We do not currently offer international delivery.
When your order will be sent
Memberships
Your first Teabreak is dispatched within 3–5 working days of joining. After that, your monthly Teabreak is posted around the 10th of each month.
Shop orders and one-off Teabreaks
Please allow 3–5 working days for us to prepare and dispatch your order, unless the product listing says otherwise.
Gifts
Buying early for a birthday or special occasion? That is very sensible of you.
If you would like a physical gift held until a particular date, place your order as usual, then email jenny@theteabreakproject.co.uk with your order number and the date you would like it posted. We will do our best to help.
Tracking, delays and delivery problems
All physical orders are sent with tracked Royal Mail delivery.
Delivery is usually much quicker, but Royal Mail delays can happen. Please allow up to 10 days from dispatch before treating an item as delayed.
If your order is missing, delayed beyond 10 days, damaged, or arrives with something missing, please email jenny@theteabreakproject.co.uk with your order number and a short description of the problem. Photos are helpful for damaged parcels or items.
We will look into it and do what we reasonably can to put things right.
Changing your delivery address
For an active membership, you can update your address yourself through Manage Membership before the 1st of the month.
Missed that date? Email us by the 8th with your order number and new address. If your box has not already been dispatched, we will do our best to update it.
You can also use this to send a future Teabreak to somebody else. A different friend getting a surprise Teabreak each month is entirely encouraged.
Need to cancel an order you have already paid for?
This is different from cancelling a membership going forward.
To stop future membership renewals, simply use Manage Membership. You can pause, skip or cancel there whenever you need to.
If you need to cancel a specific order that has already been paid for—whether it is still being prepared or has already arrived—email jenny@theteabreakproject.co.uk. Please include:
- Your order number
- The words “I would like to cancel this order”
- Whether the order has already arrived
There is no form to complete and nothing needs to be posted to request a cancellation.
Returns and change-of-mind cancellations
For eligible physical orders bought online, you can tell us that you wish to cancel within 14 days of receiving your order. Please email us first, before sending anything back.
Once we have replied with return instructions, return the order within 14 days. Return postage for change-of-mind returns is your responsibility.
Please keep items unused, unopened and in their original packaging if you intend to return them. This helps us handle the return safely and fairly, particularly where food and personal-use items are involved.
We do not offer automatic returns or exchanges outside these circumstances, but if something has gone wrong with your order, please get in touch first. We are real people and will always look at the situation properly.
Faulty, damaged or incorrect items
If an item is faulty, damaged, incorrect, or not as described, please email jenny@theteabreakproject.co.uk before returning anything.
Include your order number, a short explanation and photographs where helpful. We will review the issue and arrange the appropriate next step.
Gift vouchers
Gift vouchers are sent by email straight away and never expire.
If there is a problem with a voucher, or you need help with an order, email jenny@theteabreakproject.co.uk with the order number. This does not affect your statutory rights.
Return address
Only send a return after we have confirmed the instructions by email.
The Teabreak ProjectOld Coach House
Goat Street
Haverfordwest
Pembrokeshire
SA61 1PX
If you are unsure which bit applies to you, send us an email. We would always rather help you work it out than have you guess.